Lash extension FAQs
Your Questions, answered
The things clients ask us most.
01Your consultation
01What is a lash map?
A lash map is the plan for your set: how long each lash should be, where the lift sits, which way the lashes point and what overall shape suits your eye. We draw yours digitally at your consultation, before a single lash is placed.
02Is a consultation included?
Yes. Your consultation is included with your first reservation, and your set is designed before you arrive.
03What should I send before my first visit?
We ask for a clear photo of your natural lashes before your appointment, so your design is ready when you arrive.
04I am wearing another technician’s extensions. What should I book?
Book a Same-Day Consultation. It costs £15 and takes 20 minutes, so your set can be designed on the day.
02Sets, prices and times
01How much do the lash sets cost?
Full sets are £90 for Teddy Bare, £95 for Teddy, £100 for Vogue and £110 for Gloss. You can see every price and time on the Collection page.
02How long does a full set take?
Full sets take 2 hours 35 minutes.
03What is a revive?
A revive refreshes, restores and revives your current set. It is for sets applied by The Ffrench Lash, within two weeks of your full set. Revives cost £60 to £75 depending on your set, and take 1 hour 35 minutes.
04How much is lash removal?
Our Clean Slate removal is £20 and takes 20 minutes, including a refreshing cleanse to reset your natural lashes.
03Booking and the studio
01How do I book?
Book online on the Book a consultation page. You will receive confirmation and preparation notes by email.
02Where is the studio?
The studio is a private, appointment-only studio at 659 Fulham Road, London SW6 5PY. Fulham Broadway is the nearest station, about a 5 minute walk away. See the Contact page for a map.
03What if I need to cancel or change my appointment?
Please give at least 48 hours’ notice to cancel, which avoids losing your deposit. You can reschedule once with 48 hours’ notice. Cancelling within 24 hours incurs a fee of 50% of the service booked, with your deposit deducted from it. The full details are in our booking policies.
04What happens if I am late?
A 15 minute grace period applies. After that, your set has to be cancelled, because it cannot be completed to the standard we want in the time left. See the booking policies for the details.
05I have another question.
Send us a request through the contact form or email studio@theffrenchlash.com, and we will come back to you.
04Aftercare
Your aftercare bag
You will leave with your complimentary aftercare bag, thoughtfully made to help you care for your new lashes. Following the aftercare advice keeps your set looking its best and your natural lashes healthy.
Aftercare policyWe are happy to help
- Call 020 4569 1956Tuesday to Saturday, 9am to 6pm
- DM us on Instagram@theffrenchlash
- Email the studiostudio@theffrenchlash.com
Send us a Request
Tell us about your lashes and what you are after, and Jordy will point you to the right set. If you are wearing extensions from another technician, a Same-Day Consultation lets us design your set on the day.